If the product is available in our main warehouse, delivery should take no more than 5 business days for small items and 7 business days for large items. Some of our products must be sourced from our European warehouses. In this case, please allow up to 4 additional days for shipping.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own. Please note that the tracking might start being active only when the goods reach the carrier's main warehouse. In case the tracking information is not available to you, you can contact our customer support at 01 84 79 84 99 or Write Us to receive updates on your order.

Shipping is free to any place in Metropolitan France, Belgium and Luxembourg. For Corsica and other islands, there may be an additional delivery charge. Please contact customer service for more information.

Your furniture will be delivered free of charge to the curb or as close to your door as the lorry can get, but will not be carried into your home.

We offer an additional, chargeable delivery service: the ordered product (except for whirlpools) can be carried into the room of your choice, but must be accessible via normal stairs. Since this additional service has to be planned with external partners, the delivery time can be extended by 1 to 2 weeks under certain circumstances. Any liability for any damage caused by the carrier is rejected. Please contact our customer service at 01 84 79 84 99 or by email at Write Us to check whether this service is available for your address. Note that the additional delivery option cannot be added after the product has been dispatched.

Your furniture will be delivered to the curb or as close to your door as the lorry can get, but will not be carried into your home. If you would like your furniture to be delivered into your home or garden, this can be arranged for an additional charge - current cost can be found in article page. Please select this option in the purchase process or contact customer service about the need of the additional service at 01 84 79 84 99 or Write Us. This option cannot be added after the product has been already dispatched.

Upon request, the carrier can take the packaging of the delivered product with them. This service is free. Please make a note of this in the "Comments" field when placing your order.

Yes, you can book a "home delivery + assembly" option. The price is calculated based on the duration of the assembly. The exact price can be found at the bottom of the product page, in the "Services" section. Whirlpools, bathroom cabinets, electrical installations and waterbed filling services are excluded from assembly service. Since this additional service has to be planned with external partners, the delivery period can be extended by 1 to 2 weeks. Please contact our customer service at 01 84 79 84 99 or by email at Write Us to check whether this service is available for your address. Also note that the additional delivery services cannot be added after the product has been dispatched. Any liability for any damage caused by the carrier is rejected.

If you need help assembling your new furniture, you can use NeedHelp website to book a specialist.

Head to the official NeedHelp website and create a help request. After that, you'll receive offers from your region and close areas within 24 hours from people ready to assemble your furniture.

All booking and arranging payments have to be done by the customer, as the NeedHelp website isn't affiliated with Beliani.

As we have outsourced the delivery of our furniture to an external company, it is unfortunately not possible for customers to collect their own furniture order.

We're currently working on including this service into our offer, however, it's not yet available.

Our shop is currently present in most European countries. If you would like to have your products delivered to a specific country, we recommend to purchase on that local website.

To see all of your local pages please go to: Beliani.com.

When placing an order you are able to select a later dispatch time. It means that you will not get your product before the specified date. Our carrier will call you before the delivery to schedule the appointment, however we are not able to book a specific date and time window.

Depending on availability your order may be split into several shipments. Depending on the products' weights and dimensions, individual items may also be delivered by separate shipping companies.

Please check the "Dispatch Information" email to make sure that all items have been sent at the same time.

If all items have been dispatched, you can check the tracking details - the tracking number can be found in the "Dispatch Information" email.

There are at least 5 ways to shop at Beliani: online, through live chat on our website, email, phone or Facebook chat.

1. To buy online, go to beliani.fr

Add all your selected products to the basket. To see the selected products, click on the basket option visible in the popup or on the upper right corner of the page. To finalize your purchase, go to the checkout.

Sign in, with the following options:

• - To an existing account
• - Sign in with Google
• - Sign in with Facebook
• - Sign in with PayPal

If you are a new user, you can create an account or buy as a Guest. You will then be asked to provide your billing and shipping address. We will also need to get your phone number so our Customer Service or carriers can contact you if needed.

In the next step, you need to specify the payment (to learn more about available options, click here) methods and services (to learn more about available options, click here.)

Please confirm that you agree to our Terms & Conditions and specify if you would like to receive our special offers to your inbox. You can then place your order.

2. To place your order through the live chat just please prepare a list of products you would like to purchase and have your billing and shipping addresses ready. Our customer service team will lead you through the rest of the process.

3. Another option is to place your order by phone at 01 84 79 84 99. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

4. You can also write to us at Write Us. Please list the products you would like to purchase, your billing and shipping address (please include your phone number so our Customer Service or carriers can contact you if needed.)

5. It's also possible to place an order on our Facebook. Use the messenger to send us your order details. Please prepare a list of products you would like to purchase, your billing and shipping address. Our customer service team will lead you through the rest of the process.

You can find all the information about previous and ongoing orders in "My Orders" section.

There, you can find all the information about your orders and the invoices after clicking "Show more" for the status "Order sent". You can find the invoice to download next to your Billing and shipping address.

In our shop, under every product, you can see the expected delivery date. Please note that these times are just an estimation. We begin to process your order the moment your payment has been received and processed, so the date is subject to change.

If the product is available in our main warehouse, delivery should not take longer than 5 working days for small items and 7 working days for large items. Some of our products have to be sourced from our European warehouses, in such cases please allow up to 4 additional days for dispatch.

As soon as your order is shipped, you will receive a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status on your own. Please note that the tracking might start being active only when the goods reach the carrier's main warehouse. In case the tracking information is not available to you, you can contact our customer support at 01 84 79 84 99 or Write Us to receive updates on your order.

If you wish to change your address before it is shipped, please go here and click "Show more" by the corresponding order number. There, click "Change the address" button and make changes. You should receive a notification email confirming the change. If this option is unavailable to you or you would like to change the products in your order, please contact our Customer Service at 01 84 79 84 99 or Write Us.

If your order has not yet been prepared for shipment, you can cancel it from "My Orders" section. This page is only visible to logged-in customers. After selecting your order, you will find the "Delete the order" option at the bottom of the page. Select the applicable cancellation reason and confirm your choice. The order cancellation will be confirmed by email along with the information about the date of return of your funds.

If this option is unavailable for you, please contact our Customer Service at 01 84 79 84 99 or Write Us and you will receive further instructions.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

You can also find all the information about previous and ongoing orders in your customer service

In our shop, under every product, you can see an " Expected dispatch date". When you make a purchase, you will also receive this information in the "Order Confirmation" email.

Please note that these times are just an estimation. We begin to process your order the moment your payment has been made, so the date is subject to change.

If the product is available in our main warehouse, it's usually dispatched within 2 working days, delivery should not take longer than 3-5 working days.

Some of our products have to be sources from our European warehouses, in such cases the dispatch should take 4 more days.

As soon as your order is shipped you will get a "Dispatch Information" email with the tracking details. From that moment you'll be able to check the order status yourself.

Creating an account takes just a few seconds! Simply click "Log In" at the top of the page, select "Register", and enter your email address and password. Once your account is created, you can easily track and manage your orders in one place under My Account. If previous orders were placed as a guest, they will also appear in your order history once the account is created.

To recover your password, click "Log In" at the top of the page and then select "Forgot your password?". Enter your email address and click "Send password". A message with instructions to reset your password will be sent to the provided email address. You can also update your contact details and password at any time directly in your customer panel.

You can update your e-mail address, delivery information and password here or by contacting our Customer service team at: (FR) 01 84 79 84 99 or by email: Write Us / (BE) +32 2 808 56 14 or by email:

To learn more about our privacy policy, please go here.

You can find our full terms and conditions here

You can choose from several most popular and safest payment options in the market, such as:

• - Prepayment (bank transfer or through the post office)
• - Credit/Debit card
• - PayPal
• - Instalment payments - Klarna

To learn more about our payment options, please go here

We're currently working on implementing this service into our offer, however it's not yet available

To learn more about this payment option go to: Klarna Instalments

Add your product(s) to the cart. After you've added your desired product/s to the basket, go to checkout and enter the voucher code at the third step of the checkout process. Click "Use voucher" and the promotion will be applied automatically within seconds.

If you're shown the following message at the checkout:

"Option not available.

Unfortunately, this option is not available. Please choose a different payment method."

It means that you didn't pass Klarna's soft check. This is a standard procedure done by an algorithm that scores you within seconds and determines whether you are eligible to pay with Klarna at this time or not.

If you require further assistance, please contact Klarna's Customer Service via Live Chat by logging into the Klarna app/account or call Klarna on (+44) 080 818 93333 between Mon-Sat from 9AM to 6PM.

Check how to increase your chance of being accepted for payment with Klarna here.

So that we can make the change for you, please have your order number ready and contact our Customer Service

If your payment does not go through, please make sure that:

• - there is no technical issue with the payment provider you're trying to use
• - you have sufficient funds to make the purchase
• - your personal details (name, billing address, country) match the details on your card
• - you've entered the correct CVC code
• - your card has not expired
• - you're not using an anonymous proxy to access the internet

If the payment can not be made, you should contact your bank or payment provider for more information about why your payment was rejected

You can subscribe to our newsletter to receive the latest offers, discounts and inspiration by scrolling down to the middle of our main page, filling out your email address and clicking "Subscribe" or go here. You will have to confirm your subscription by clicking "Confirm" in the email received from us.

Unfortunatelly, we're not able change any elements of the design of our products. However, majority of our products is available in multiple colours and/or fabric versions.

Our standard warranty period is 24 months.

In the case that during the warranty a material or fabrication defect occurs, we repair or replace your product for free.

The warranty does not apply to a standard wear and tear and any damage caused by the incorrect usage of the product.

In order to offer our customers the most competitive prices, we've decided to keep our business strictly online. It allows us to avoid the cost of maintaining expensive showrooms and offer out products at such attractive prices.

If you want to make sure that your product is currently available in stock, please check the "expected dispatch" section placed on each product page. When you place the order, you will also get a dispatch confirmation in the "payment confirmation" email.

We strive to offer the best quality of our products, however, it is not recommended for commercial use.

Return is free up to 14 days from the delivery date, from any place in Metropolitan France. For returns to Belgium and Luxembourg and the island areas, as well as after the expiration of the 14-day period mentioned above, the return costs must be covered by the customer. Please contact customer service for more information.

You can return items up to 365 day, with some exceptions applied.

Up to 14 days from the delivery date, a customer can return ordered items for free (exceptions apply). We will offer a free return and issue a full refund in the same method as your original payment. The exception for free return up to 14 days includes orders with original packaging missing, and orders of bathtubs, whirlpools, hot tubs. In these cases, a customer bears transportation costs.

After 14 days, a customer needs to cover the return cost. Refund will be issued in the form of a voucher to be used at beliani.ch within 365 days. Excluded from returns after 14 days are bath tubs, whirlpools and hot tubs. We will accept returns of products that were not used, assembled, nor installed. We will accept returns of products repacked securely in the original packaging.

If you notice a problem with a product during use, you can submit a complaint through your profile in the "My Orders" section, available only to logged-in customers.

After finding the order, click "Report a Problem", select the products, indicate the reason for the complaint, briefly describe the issue, and submit your request. Our Customer Service team will contact you within 2 business days and provide further instructions.

It is recommended to include photos of the products or a video showing the issue, as this will help speed up the process. If you have the original packaging, please keep it until the issue is resolved.

I received the wrong product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the received products, packaging, and barcodes.

I received a damaged product. What should I do?
Please provide the following when submitting your complaint:

• - The article numbers printed on each carton.
• - Photos of the damaged products and their packaging.

I received an incomplete product. What should I do?
Please provide the following when submitting your complaint:

• - Indicate the missing part using the assembly instructions (if available).
• - The article numbers of the items received, as printed on the cartons.
• - Photos of the products and packaging.

I only received part of my order. What should I do?
Your order may be split into several shipments depending on product availability. Please check the "Shipping Information" email to confirm that all products have been sent.

If not all products have arrived, please provide the following:

• - Select the missing products, indicate the reason for the complaint, and briefly describe the issue.
• - If all cartons have arrived but a single item is missing, use the assembly instructions (if available) to describe the missing part and include photos of the products and packaging.
• - If an entire box is missing, provide the article numbers from the received boxes and include photos of the products and packaging.

I want to submit a complaint but don't have an account. What should I do?
Please register an account first. Once registered, you can report a complaint from your profile in the My Orders tab. This page is only visible to logged-in customers. After finding your order in the list, click the "Report a Problem" button.

Please attach the required photos or videos clearly showing the issue, as well as images of the packaging, as this will help speed up the process.

Our goal is to make this service as easy and uncomplicated as can be. To make sure that it goes smoothly, please follow these few simple steps:

Please contact our customer service and make sure you are able to provide your order number.

It'll be extremely helpful if you provide the reason for your return, so we can improve our offer for our customers.

Return is free up to 14 days from the delivery date, from any place in Metropolitan France. In Belgium, Luxembourg and island areas, the return cost has to be covered by the customer. Please contact customer service for more information. Up to 14 days we will offer a free return and issue a full refund in the same method of your original payment. After 14 days, you'll need to cover the return cost. Your refund will be issued in the form of voucher to be used at beliani.fr within 365 days.

From the moment you have received the confirmation from our Customer Service Agent about the refund approval, it should not take longer than 3-7 days.